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Bernie · Ops

UndrDog · Agent Dashboard

Live · 2026-10-26 13:30 UTC
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Growth ReportsLive

Weekly Reviews Recap

Weekly Stamped review summary — new reviews, average rating, top themes, worst detractors.

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Latest output — posted to #undrdog-squad ↗

Live pull of Bernie's last posts in this channel. Numbers below are extracted from the actual Slack message.

2026-10-23 16:01:00 UTC · Open in Slack ↗
Highlighted reviews
ReviewerProductQuote
Kent F.Project 001: MidnightI hesitated at first because I’d never worn a natural fiber like this. I heard about demonstrably but never gave it much thought… so I tr…
Eran S.Project 001: MidnightI ordered a couple of these just over a month ago, one in black and one in white, just to have a couple of extra good quality short sleev…
John T.Project 009: CommandoI’ve purchased both the underwear and T-shirts from UndrDog, and I’ve been genuinely impressed with the quality so far. The material has…
Full message text
> "I hesitated at first because I’d never worn a natural fiber like this. I heard about demonstrably but never gave it much thought… so I tried a single out.,Honestly, I’m really liking the durability. I am really hard on everything, jeans,…" — Kent F. — Project 001: Midnight
> "I ordered a couple of these just over a month ago, one in black and one in white, just to have a couple of extra good quality short sleeve shirts that would also work as undershirts. And I of course liked the non-plastic and other featur…" — Eran S. — Project 001: Midnight
> "Marketing is marketing; "Our thing is best thing. Don't buy other thing." If everyone's product is the best then no one's is, so I'm not one to believe hype.   No poly, and a focus on actually making a shirt out of quality materials that…" — Nathan D. — Project 000: Clean Slate
> "I’ve purchased both the underwear and T-shirts from UndrDog, and I’ve been genuinely impressed with the quality so far.  The material has a nice, substantial weight to it without feeling heavy or restrictive. Everything was incredibly so…" — John T. — Project 009: Commando

_🚨 1–2★ snapshot (for CX/ops follow-up)_
• 1★ — Joshua W. · Pre-Order: Ships Early May - Project 009: Commando: "The first use after washing them the elastic band pulled away from the fabric.  I pulled them up and a big hole ripped!  Since then each pair had a hole somewher

… [continues in Slack]
2026-10-23 16:01:00 UTC · Open in Slack ↗
Avg NPS
7.4 | Net NPS: +36
Promoters (9–10)
135 (64%) 🔥
Passives (7–8)
18 (8%)
Detractors (0–6)
59 (28%) ← the fixable pile
Distribution
10→120 | 9→15 | 8→15 | 7→3 | 6→3 | 5→6 | 4→3 | 3→4 | 2→3 | 1→7 | 0→33
NPS 0 — John and Lolita Steele
"Recently ordered 2 polos and stitching near buttons faulty…. Came undone …. Not a semestress here unable to wear"
NPS 0 — David Los
"Underwear felt terrible, not comfortable"
NPS 0 — Manbir Grewal
"Fit and not receiving a return refund."
Avg rating
4.62★ | 4–5★: 298 (89%) · 3★: 18 · 1–2★: 20 (6%)
Rating breakdown
5★ █████████████████░░░ 280 (83%)
Project 013
Ancient Sage — 189 reviews · 4.74★
Project 001
Midnight — 71 reviews · 4.51★
Full message text
_📊 UndrDog Reviews Recap — Oct 16 → Oct 23_

═══ NPS Survey ═══
• 212 NPS responses this week
• Avg NPS: 7.4 | Net NPS: +36
• Promoters (9–10): 135 (64%) 🔥
• Passives (7–8): 18 (8%)
• Detractors (0–6): 59 (28%) ← the fixable pile
• Distribution: 10→120 | 9→15 | 8→15 | 7→3 | 6→3 | 5→6 | 4→3 | 3→4 | 2→3 | 1→7 | 0→33

🔥 What's hitting (promoter themes)
1. Comfort / fit — 61 mentions
2. Quality / material — 40 mentions
3. Great fabric / softness — 25 mentions
4. Hemp / breathability / no-plastic — 12 mentions
5. Lifetime warranty — 10 mentions

⚠️ Friction / fix-it list (detractor themes)
1. Sizing (runs small / inconsistent) — 20 mentions
2. Shipping delay / never received — 13 mentions
3. Return process friction — 8 mentions
4. Price / value — 5 mentions
5. Customer service issues — 2 mentions

:gem: Pull-quotes worth screenshotting
> "I purchased so many of these shirts for my son (18). Black, white, blue, and moss. They are his absolute favorite. He always runs hot and with his recent move to Florida, he was sweating through three shirts a day! Undrdog T’s have been …" — Mary Clinton
> "I'm a new customer to UnderDog and still evaluating my purchases. My first purchase took along time to arrive but that didn't stop me from ordering again. Also I ordered a large for the first shirt and now I know I need to be ordering me…" — Donald Moeller
> "Quality can be felt in your

… [continues in Slack]
2026-10-16 16:00:19 UTC · Open in Slack ↗
Highlighted reviews
ReviewerProductQuote
Nic A.Project 009: CommandoI have now ordered the XXL and the XL, the xxl is like a dress and the xl looks like my 10yo sons shirt on me. The material is great and …
Steven H.Project 013: Ancient SageHighly recommend!!! I wish I had a shirt like this during my 20 years in the military. I wish I had a shirt like this during my 20 years …
Full message text
> "I have now ordered the XXL and the XL, the xxl is like a dress and the xl looks like my 10yo sons shirt on me. The material is great and the feel is great, I actually really like the brand - just the sizing is kinda funky. I’ve also orde…" — Nic A. — Project 009: Commando
> "have a closet full of UnderArmor Polos and T-Shirts, and a few old Polos I am hanging onto. But, the first time I wore an Undrdog Polo, my daughter said, "Nice shirt Dad, it looks very professional." And, she complimented the color of a …" — Michael M. — Project 008: The Polo
> "Highly recommend!!! I wish I had a shirt like this during my 20 years in the military. I wish I had a shirt like this during my 20 years in the police department. It never smells. It never loses shape. I have received more compliments we…" — Steven H. — Project 013: Ancient Sage

_🚨 1–2★ snapshot (for CX/ops follow-up)_
• 1★ — Stephen S. · Project 009: Commando (Clean Slate): "I was so hoping that these more natural material underwear would be a better option than my SAXX. They weren't. The large size was a bit too loose and the medium would be too small for my 34 waste.…"
• 1★ — james w. · Project 009: Commando: "I sent an email to support, with pictures of golf balls not fitting in the pocket, and a question about the pocket material.  I received and AI generated response that basically said...  1: The poc…"
• 1★ — Vic

… [continues in Slack]
2026-10-16 16:00:19 UTC · Open in Slack ↗
Avg NPS
7.7 | Net NPS: +41
Promoters (9–10)
152 (66%) 🔥
Passives (7–8)
19 (8%)
Detractors (0–6)
58 (25%) ← the fixable pile
Distribution
10→135 | 9→17 | 8→11 | 7→8 | 6→3 | 5→14 | 4→3 | 3→3 | 2→4 | 1→3 | 0→28
NPS 0 — Sean Mccool
"I don’t like the fit"
NPS 0 — Ray Steinhauser
"neck line needs improvement"
NPS 0 — taylus schley
"I never received my order"
NPS 0 — Evangelyne K Loard
"Have not received my order"
Avg rating
4.50★ | 4–5★: 194 (85%) · 3★: 13 · 1–2★: 21 (9%)
Rating breakdown
5★ ████████████████░░░░ 183 (80%)
Project 001
Midnight — 89 reviews · 4.72★
Full message text
_📊 UndrDog Reviews Recap — Oct 9 → Oct 16_

═══ NPS Survey ═══
• 229 NPS responses this week
• Avg NPS: 7.7 | Net NPS: +41
• Promoters (9–10): 152 (66%) 🔥
• Passives (7–8): 19 (8%)
• Detractors (0–6): 58 (25%) ← the fixable pile
• Distribution: 10→135 | 9→17 | 8→11 | 7→8 | 6→3 | 5→14 | 4→3 | 3→3 | 2→4 | 1→3 | 0→28

🔥 What's hitting (promoter themes)
1. Comfort / fit — 67 mentions
2. Quality / material — 44 mentions
3. Hemp / breathability / no-plastic — 17 mentions
4. Great fabric / softness — 16 mentions
5. Lifetime warranty — 4 mentions

⚠️ Friction / fix-it list (detractor themes)
1. Sizing (runs small / inconsistent) — 14 mentions
2. Shipping delay / never received — 7 mentions
3. Customer service issues — 6 mentions
4. Price / value — 6 mentions
5. Return process friction — 1 mentions

:gem: Pull-quotes worth screenshotting
> "Overall fit feel and cut.  Good stuff. I own a security company and already recommended you shirts to my men.  They already know it’s made of hemp bamboo and cotton. It will defenitely generate some sales.     I would love one in a white…" — Emilio Nardone
> "Without a doubt, hands-down the best undershirt I have ever had and I’ve owned a bunch of them. I’m 87 years old and very, very active. The product fits me perfect I can’t say enough good things about your product. I hope you continue on…" — Robert Schlotzhauer
> "I think these products

… [continues in Slack]
2026-10-09 16:00:07 UTC · Open in Slack ↗
Highlighted reviews
ReviewerProductQuote
Carl S.Project 001: MidnightHey team, overall the experience has been really good so far. Bought the black one as a test for size and fit. Generally loved it, min…
Bruce n.Project 009: CommandoOver the past couple of months, I’ve purchased six T-shirts (three black, three grey) and nine pairs of underwear from Underdog. First o…
Jason C.Project 001: MidnightThe look, the feel, the fit! Everything about these shirts is incredible! Top notch quality! So comfortable you can sleep in it. Yet, so …
JACOB K.Project 001: MidnightI know, I know, I know. We’ve all had that new fresh soft tee feeling, but after a few washes (2-3 in fact) even with the aid of fabric s…
Full message text
> "Hey team,  overall the experience has been really good so far.  Bought the black one as a test for size and fit.  Generally loved it, minus the fall of the front of the shirt, looking like it rounded a bit more than I would have liked.  …" — Carl S. — Project 001: Midnight
> "Over the past couple of months, I’ve purchased six T-shirts (three black, three grey) and nine pairs of underwear from Underdog.  First off, their customer service is top-notch. I had to return one shirt, and it was replaced immediately—…" — Bruce n. — Project 009: Commando
> "The look, the feel, the fit! Everything about these shirts is incredible! Top notch quality! So comfortable you can sleep in it. Yet, so durable, you won’t be afraid to wear it to work. However, the way they fit and enhance your “manly f…" — Jason C. — Project 001: Midnight
> "I know, I know, I know. We’ve all had that new fresh soft tee feeling, but after a few washes (2-3 in fact) even with the aid of fabric softener it fades and now it’s just another shirt. Guys I even go as far as wearing tank under shirts…" — JACOB K. — Project 001: Midnight

_🚨 1–2★ snapshot (for CX/ops follow-up)_
• 1★ — David P. · Project 001: Midnight: "Not one of the 6 shirts I ordered were the same length nor did they show any manufacturing consistency which is highly concerning. On top of that it took over 6 weeks to receive these items. I 

… [continues in Slack]

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Schedule

Cadence
Fri 12pm ET.
Cron
0 16,17 * * 5
Last run
2d ago
Next run
in 4d
Job ID
0424bb6497c9

Delivery

Target
Slack: #C06HEQ3C3Q9
Script
undrdog_reviews_weekly_recap.sh

Archive

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UndrDog · Bernie · Hermes Agent